Redressal System
Redressal System
Compliant Redressal and Scores.
If You Have a Grievance, You can reach out to our Support Team for assistance.
Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
Customer Care | Mr.Ishan Khandelwal | D-1-C 1124, Gali, No:-1 Ratiya Marg Sangam Vihar South Delhi-110080. | +91-8588-084-109 | [email protected] |
Mon-Fri 09AM – 05 PM |
Head of Customer Care | Mr.Ishan Khandelwal | D-1-C 1124, Gali, No:-1 Ratiya Marg Sangam Vihar South Delhi-110080. | +91-8588-084-109 | [email protected] |
Mon-Fri 09AM – 05 PM |
Compliance Officer | Mr.Sagar Goel | D-1-C 1124, Gali, No:-1 Ratiya Marg Sangam Vihar South Delhi-110080. | +91-9971-061-597 | [email protected] |
Mon-Fri 09AM – 05 PM |
CEO | Mr.Sagar Goel | D-1-C 1124, Gali, No:-1 Ratiya Marg Sangam Vihar South Delhi-110080. | +91-9971-061-597 | [email protected] |
Mon-Fri 09AM – 05 PM |
Principal Officer | Mr.Sagar Goel | D-1-C 1124, Gali, No:-1 Ratiya Marg Sangam Vihar South Delhi-110080. | +91-9971-061-597 | [email protected] |
Mon-Fri 09AM – 05 PM |
⇒Client Grievance Redressal Policy
We understand that client concerns may arise due to miscommunication, lack of clarity, or deviations from expected service standards. Such issues may result from limitations in resources or gaps in delivering the desired level of service.
At Money Bells Research Analyst, we are dedicated to resolving grievances with utmost diligence and transparency. Our aim is to address all client concerns within 21 working days from the date they are reported, ensuring a resolution process that fosters trust and confidence in our services.
⇒ Clients can seek clarification on their queries and have the right to lodge a complaint in writing, verbally, or over the phone. They can reach out to the Client Servicing Team via email at support@moneybells.in. Alternatively, investors can call +91-9811532346 for assistance.
⇒A letter can also be written with their query or complaint and posted to the following address: D-1-C 1124, Gali No. 1, Ratiya Marg, Sangam Vihar, South Delhi, DL 110080, India.
⇒Clients can contact the research analyst at support@moneybells.in if they do not receive a response within 10 business days after reaching out to the Client Servicing Team. They can anticipate a reply from the research analyst within 10 business days of their inquiry.
⇒If you are not satisfied with our response, you have the option to escalate your grievance. You can file a complaint with SEBI through their SCORES platform at http://scores.gov.in or by writing to any SEBI office. Additionally, you can utilize the SCORES mobile application, which is available for download on the Google Play Store: SCORES Mobile App.
For unresolved issues, you may access the Online Dispute Resolution (ODR) Portal, which facilitates dispute resolution through conciliation and online arbitration, at https://smartodr.in/.
For more details, please refer to SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, regarding “Online Resolution of Disputes in the Indian Securities Market.”