Investor Charter

Money Bells Global Research Services Pvt. Ltd.
(SEBI Registered Research Analyst – INH100009901)

Dated: Jun 02, 2025 | Circular No.: SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/81

1. Vision

• Invest with Knowledge & Safety

2. Mission

• Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

3. Details of Business Transacted by the Research Analyst with Respect to Investors

• Publish research reports based on research activities of the RA.
• Provide an independent, unbiased view on securities.
• Offer unbiased recommendations with disclosure of financial interests.
• Provide research based on analysis of publicly available information and known observations.
• Conduct annual audits.
• Ensure advertisements adhere to the Advertisement Code for Research Analysts.
• Maintain records of all client interactions, including prospective clients, prior to onboarding.

4. Details of Services Provided to Investors (No Indicative Timelines)

• Onboarding of clients and sharing of terms & conditions.
• Completing KYC of fee-paying clients.
• Disclosures:
  • Material information for informed decision-making.
  • Extent of use of Artificial Intelligence in research services.
  • Conflicts of interest in distributing third-party research.
  • Conflicts between research and other activities of the RA.
  • Distribution of reports without discrimination.
  • Confidentiality of research until public release.
  • Respect for client data privacy.
  • Disclosure of service timelines with adherence assurance.
  • Clear guidance and caution for complex/high-risk products.
  • Honest and integrity-driven treatment of all clients.
  • Confidentiality of client information except for legal obligations or client consent.

5. Grievance Redressal Mechanism

• Directly with Money Bells: Your complaint will be addressed within 21 calendar days.
• Via SCORES: https://scores.sebi.gov.in
  First Level: Review by RAASB
  Second Level: Review by SEBI
• Alternative: SMARTODR – Online conciliation/arbitration for unresolved complaints
• For physical complaints:
  Office of Investor Assistance and Education
  Securities and Exchange Board of India
  SEBI Bhavan, Plot No. C4-A, G Block
  Bandra-Kurla Complex, Bandra (E), Mumbai – 400051

6. Rights of Investors​

• Right to Privacy and Confidentiality.
• Right to Transparent Practices and fair treatment.
• Right to Adequate Information and continuing disclosure.
• Right to Fair & True Advertisements.
• Right to awareness of service parameters and turnaround times.
• Right to be heard and receive satisfactory grievance redressal.
• Right to timely grievance resolution.
• Right to exit services/products as per agreed terms.
• Right to clear guidance for complex/high-risk products.
• Right to accessible services for vulnerable consumers.
• Right to provide feedback on services.
• Right against coercive, unfair, or one-sided clauses.

6. Expectations from Investors 

Do's

• Always deal with SEBI-registered Research Analysts with valid certificates.
• Check SEBI registration number on SEBI website.
• Review disclosures in research reports before investing.
• Pay RA through banking channels only (retain receipts). Optionally use CeFCoM.
• Refer to RA's research recommendations before acting.
• Ask questions and clear doubts before acting on recommendations.
• Seek clarification for complex/high-risk products.
• Be aware of your right to stop availing RA's services at any time.
• Exercise your right to provide feedback.
• Report to SEBI if RA offers assured or guaranteed returns.

DON’Ts

• Do not provide funds for investment to the RA.
• Do not fall prey to luring advertisements or rumors.
• Do not get attracted to discounts, incentives, or gifts offered by RAs.
• Do not share trading or demat account login credentials with RA.